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Order Information

Where is my order?

The current processing time for orders on www.skinnymixes.com is 1-3 days, excluding holidays, followed by an additional 3-5 business days of transit time. You will receive order, shipping, and delivery email notifications. If you didn't receive a no

Why aren't I getting free shipping when using a coupon?

To qualify for free shipping your product subtotal must be equal or greater than free shipping minimum of $59. If applying a coupon code, your order subtotal (excluding shipping and taxes) must be equal or greater than the qualifying amounts to recei

How do I cancel my order?

Sometimes plans change, and that's okay! If you need to cancel your order immediately after placing it, our new order editing tool makes it a breeze. 🌟 Here's how:. If you want to cancel your order after the one hour editing period has ended, please

Can I edit my order after check out?

🎉 Exciting news! Need to make a quick change? 🛍️ We've got you covered! Now you can sprinkle some magic on your order even after hitting the purchase button. For a whole 60 minutes ⏳ after your shopping spree at SkinnyMixes.com, you're in charge!

Do you take orders over the phone?

We cannot take phone orders as we do not have credit card processing in our office. Our secure website is the best way to purchase our products online.

Do you offer refunds?

We want to ensure all our customers have a positive experience with our products and services. If, for any reason, you are dissatisfied with your purchase, we offer a refund within a specified timeframe, subject to the conditions outlined below:. Eli

How are refunds calculated when a coupon has been applied to my order?

When you apply a coupon to your order, the purchase price of each item is reduced accordingly. In the event of a refund, the amount returned to you will reflect the discounted price you paid after the coupon has been applied. Our system is programmed