Do you offer refunds?Updated a year ago

We want to ensure all our customers have a positive experience with our products and services. If, for any reason, you are dissatisfied with your purchase, we offer a refund within a specified timeframe, subject to the conditions outlined below:

Eligibility for Refund:

A. Our refund policy applies to all products (with the exceptions detailed in the next section) purchased directly from our website, skinnymixes.com. 

• Purchases made on Amazon.com or retail stores will not be eligible for a refund or replacement. You can contact the store you purchased from to learn about their refund policy.

B. To be eligible for a refund, you must request it within 60 days from the date of purchase.

• After 60 days, requests for refunds will be considered.

Non-Refundable Items:

A. Certain items may not be eligible for a refund, including but not limited to:

• Digital downloads or electronically delivered products
• Clearance items discounted due to an expiration date less than 12 months away
  • Clearance items will have the expiration dates listed in the description on the product page.

Refund Process:

A. To initiate a refund, contact our customer support team at [email protected] and provide your order details. 

B. Our customer support team will guide you through the refund process and provide any necessary instructions. 

C. The refund will be issued in the same form of payment used for the original purchase unless otherwise mutually agreed upon.

Shipping Costs:

A. If the refund is due to our error, a defective product, or a shipping issue (lost or damaged in transit), we will refund the applicable shipping fees and tax.

B. If the refund is due to customer dissatisfaction, you will be responsible for the original purchase's shipping fees and tax.

Partial Refunds:

A. In some cases, we may offer partial refunds based on the nature of the dissatisfaction.

Contact and Support: 

A. If you have any questions or need assistance with our dissatisfaction refund policy, please email our customer support team at [email protected].